Refund policy

Return & Refund Policy

We want you to be happy with your purchase. Please review our return and refund policy carefully before placing your order.

Returns

If you would like to request a return, please contact us within 14 days of receiving your order.

To be eligible for a return, the item must be unused, unworn, and in its original condition with all original packaging and accessories included.

Please contact us before returning any item. Returns sent without prior approval may not be accepted. Do not send returns to the shipping address shown on your package. Return instructions and the appropriate return address will be provided after your return request is approved.

Non-Returnable Items

For hygiene, safety, or personalization reasons, certain items may not be eligible for return, including:

• Earrings that have been worn, tried on, or had their hygiene seal or protective packaging removed, where applicable.
• Personalized, customized, or made-to-order items.
• Items that show signs of wear, damage, alteration, or improper care after delivery.
• Items specifically marked as final sale or non-returnable at the time of purchase.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and provide clear photos of the item and packaging.

After reviewing the issue, we will work with you to provide an appropriate solution, which may include a replacement, partial refund, or full refund depending on the circumstances.

Return Shipping

For returns due to a change of mind, personal preference, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Please do not return any item without contacting us first and receiving return instructions.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Order Cancellations

If you would like to cancel or make changes to your order, please contact us as soon as possible.

Cancellation requests are reviewed on a case-by-case basis and are not automatically guaranteed. Before requesting a cancellation, please contact us and let us know the reason for your request. We may be able to help with order changes, shipping information, product questions, or other concerns without needing to cancel your order.

Once an order has been processed, prepared for shipment, or shipped, it may no longer be eligible for cancellation.

Please contact us through our Contact Us page for assistance with your order.

Contact Us

If you have any questions about a return, refund, damaged item, or your order, please contact us through our Contact Us page before sending any item back.