Shipping policy

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–5 business days after payment is confirmed.

During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.

Shipping & Delivery

We ship orders using reliable shipping carriers, including YunExpress and its local delivery partners.

For orders shipped to the United States, estimated delivery is typically 7–15 business days after the order has been shipped.

Please note that processing time and shipping time are separate. Delivery times are estimates and may vary depending on the destination, customs processing, carrier delays, holidays, weather conditions, or other circumstances beyond our control.

Order Tracking

When tracking information is available, you will receive a tracking number after your order has been shipped.

Please allow some time for tracking information to update after shipment. Tracking updates may occasionally be delayed while the package is in transit between international and local carriers.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Customs & Import Fees

International shipments may be subject to customs procedures, duties, taxes, or other import requirements depending on the destination country and the shipping method used.

Where applicable, any duties, taxes, or import fees will be handled according to the shipping method and information provided at checkout.

If you have any questions regarding potential customs or import charges before placing your order, please contact us for assistance.

Delayed or Lost Packages

If your tracking information has not updated for an extended period or you believe your package may be delayed or lost, please contact us through our Contact Us page.

We will help review the tracking information and, when appropriate, contact the shipping carrier to assist with the issue.

Please note that delivery delays caused by customs, carriers, weather, holidays, incorrect shipping information, or other circumstances outside our reasonable control may require additional investigation before a resolution can be provided.

Returned or Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other circumstances attributable to the recipient, please contact us so we can review the available options.

Additional shipping charges may apply if the order needs to be reshipped.

Questions About Your Order

If you have any questions about shipping, tracking, or delivery, please contact us through our Contact Us page. We will be happy to assist you.