FAQS
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–15 business days depending on your location.
Do you ship internationally?
Yes. We ship to most countries worldwide.
How can I track my order?
You will receive a tracking email once your order has shipped.
Can I change my order?
If your order has not yet been shipped, please contact us as soon as possible.
Can I cancel my order?
Orders may be canceled before shipment. Once shipped, orders cannot be canceled.
What if my jewelry arrives damaged?
Please contact us within 7 days and provide photos of the damaged item and packaging. We will arrange a replacement or refund.
Do you accept returns?
Yes. Returns are accepted within 30 days for eligible items in unused condition.
Are earrings returnable?
For hygiene reasons, earrings cannot be returned unless they are defective.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other payment methods available at checkout.
Is my payment secure?
Yes. All payments are processed through secure, encrypted payment gateways.
Will I have to pay customs fees?
International customers may be responsible for customs duties or import taxes required by their local authorities.
How can I contact customer support?
Email us at:
syhl977627@gmail.com
We aim to respond within 24 hours on business days.
